Return (Exchange) Notice

Return Notice

In accordance with the Consumer Protection Law, except for the following commodities, consumers are entitled to a 10-day hesitation period upon product arrival (please note! The hesitation period is not a trial period), reminding you that the product must be returned to its original state when returning (exchanging) it. That is to say, it must be returned to the original state (including the outer packaging bag/carton) when you received the product. If the outer packaging bag/carton is damaged during transportation, you can replace it with a packaging bag/carton of the same type/material. If it is a partial return, it will be calculated for the product you kept. And please be sure to read the detailed instructions for the return and exchange of each product.

The following products do not accept returns (exchanges) unless confirmed by three parties that they have been damaged in transit:

• Customized products such as carpets with custom-made sizes and styles for a single occasion cannot be used for other customers and occasions once they are returned.