The website is too complicated and you can't find the product?
Please first find the category you are interested in in the drop-down menu below the page header, then click on it. Then enter the catalog page and use
the checkboxes on the left side of the screen to further filter by size, color, etc...
Another method is to click the search box (magnifying glass icon) in the upper right corner and directly enter the product name, number or size you want to find. Please remember that the length x width always uses [x] instead of [*] as the multiplication sign, for example: 160x230 instead of 160*230.
How to solve the problem of thin silk carpets sliding or tilting corners?
● Thin silk carpets are indeed easy to slide or tilt on super-wear-resistant floors. You can stick a small amount of double-sided tape on the four corners of the carpet to strengthen its fixation.
● You may also purchase anti-slip pads to enhance anti-slip properties (not absolutely necessary, it is recommended that you position the carpet first and then purchase additional pads based on actual usage).
How do I place an order for custom-sized carpets?
After entering the permanent page of
custom-sized carpets , select the product series you like and click on the picture to enter the product page. Fill in the length you want to purchase in
the quantity column (the width depends on the original specifications of the product series), and add it to the shopping cart to further calculate the total cost of the order including shipping.
Are all items on the website in stock?
Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip. Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercise ullamco laboris nisi ut aliquip ex ea commodo consequat.
Will out-of-stock items be restocked in the future?
Some products may be restocked, but please consider that the lead time is 5 to 6 months (the order production period plus the shipping time from Europe to Taiwan).
What payment methods do you offer?
● Online stores accept payment methods such as Visa, Master, JCB, LINE Pay, and Jiekou Pay (physical stores do not support Jiekou).
● In addition to the above, physical stores also accept cash,
AMEX, UnionPay, Apple Pay, Taiwan Pay, etc...
Can I issue a company invoice? Are taxes added extra?
All products include 5% sales tax, and company invoices can be issued according to customer instructions. Physical stores can choose mobile phone carriers or paper invoices, and online stores all use electronic invoices provided by Green World Technology.
＊If online store customers use quick checkout and miss the company invoice filling page, they can inform the customer service of Line official website by email or after checkout.
Is online trading safe?
We work with website payment service providers to protect the online transaction security of all customers. The main online payment service providers are:
● Taishin Bank is a well-known domestic financial services provider and the main credit card transaction provider of this site.
● Lanxin Technology is a well-known domestic financial supply company, providing installment payment transaction services for this site.
● Qiao Rui Technology ~ provides the connection service between this site and the above-mentioned diversified transaction and financial service providers, and ensures that no one, including this site, can peek into the user's personal confidential information. TapPay Qiao Rui Technology adopts TLS 1.2 certificate encryption and uses military-grade WAF firewall for connection control to safely protect every data entry and exit.
我要如何取得電子發票？
完成訂單後，您會在「訂單確認頁面」（Thank You Page）看到電子發票相關欄位，請選擇發票類型並填入資訊。電子發票會透過 Email 由綠界科技ECPay寄送給您，請留意信箱(少部分機率進垃圾郵件夾)。
我需要開立公司發票，要在哪裡填寫？
請在完成付款後的「訂單確認頁面」填寫您的統一編號和公司抬頭。如果您在結帳時忘記填寫，也可以透過以下方式補充：
👉加入我們的 LINE 官方帳號(網頁右下方Line圖示)並提供訂單編號。
或透過以下方式：
📩 直接回覆訂單確認郵件
☎️ 撥打客服電話：(02) 2762-8996
為什麼我在結帳時看不到統編欄位？
為了提供更流暢的購物體驗，我們採用快速結帳流程。統一編號和發票資訊請在訂單完成後的確認頁面填寫，或透過 LINE / Email 與我們聯繫補充。
我需要備註額外資訊，要在哪裡填寫？
如需補充額外資訊（如訂製品規格、指定送貨時間、地址細節等），請透過以下方式告訴我們：
● LINE 官方帳號：@ulf7508s（網頁右下方小圖示)，最快速！
● 回覆訂單確認郵件
● 撥打客服電話：(02) 2762-8996（週二至週六 10:30-19:00）
☝請務必提供您的訂單編號，我們會盡快為您處理。
電子發票是由哪家公司提供服務？
我們的電子發票服務由 ECPay 『綠界科技』 提供，並由綠界科技寄送。內文屬名『起興企業有限公司』為法蘭德斯地毯於主管機關登記立案之公司名稱。
What shipping methods are available for the item?
The online directly-operated store currently only provides home delivery service, and hopes to increase the self-pickup service in the store in the future. In addition to the online store, Flanders-rug also has a physical store displaying many products. Welcome to shop.
What is the return process?
After receiving the customer's return request, we will immediately initiate the return process and proactively contact the customer to coordinate the return pickup method. At the same time, please pack the product in the original packaging bag (box). If the packaging bag (box) is lost or damaged, please pack it with the same material.
How long does it take to receive a refund?
Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercise ullamco laboris nisi ut aliquip.
