The website is too complicated and you can't find the product?
Please first find the category you are interested in in the drop-down menu below the page header, then click on it. Then enter the catalog page and use
the checkboxes on the left side of the screen to further filter by size, color, etc...
Another method is to click the search box (magnifying glass icon) in the upper right corner and directly enter the product name, number or size you want to find. Please remember that the length x width always uses [x] instead of [*] as the multiplication sign, for example: 160x230 instead of 160*230.
How to solve the problem of thin silk carpets sliding or tilting corners?
● Thin silk carpets are indeed easy to slide or tilt on super-wear-resistant floors. You can stick a small amount of double-sided tape on the four corners of the carpet to strengthen its fixation.
● You may also purchase anti-slip pads to enhance anti-slip properties (not absolutely necessary, it is recommended that you position the carpet first and then purchase additional pads based on actual usage).
How do I place an order for custom-sized carpets?
After entering the permanent page of
custom-sized carpets , select the product series you like and click on the picture to enter the product page. Fill in the length you want to purchase in
the quantity column (the width depends on the original specifications of the product series), and add it to the shopping cart to further calculate the total cost of the order including shipping.
Are all items on the website in stock?
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Will out-of-stock items be restocked in the future?
Some products may be restocked, but please consider that the lead time is 5 to 6 months (the order production period plus the shipping time from Europe to Taiwan).
What payment methods do you offer?
● Online stores accept payment methods such as Visa, Master, JCB, LINE Pay, and Jiekou Pay (physical stores do not support Jiekou).
● In addition to the above, physical stores also accept cash,
AMEX, UnionPay, Apple Pay, Taiwan Pay, etc...
Can I issue a company invoice? Are taxes added extra?
All products include 5% sales tax, and company invoices can be issued according to customer instructions. Physical stores can choose mobile phone carriers or paper invoices, and online stores all use electronic invoices provided by Green World Technology.
＊If online store customers use quick checkout and miss the company invoice filling page, they can inform the customer service of Line official website by email or after checkout.
Is online trading safe?
We work with website payment service providers to protect the online transaction security of all customers. The main online payment service providers are:
● Taishin Bank is a well-known domestic financial services provider and the main credit card transaction provider of this site.
● Lanxin Technology is a well-known domestic financial supply company, providing installment payment transaction services for this site.
● Qiao Rui Technology ~ provides the connection service between this site and the above-mentioned diversified transaction and financial service providers, and ensures that no one, including this site, can peek into the user's personal confidential information. TapPay Qiao Rui Technology adopts TLS 1.2 certificate encryption and uses military-grade WAF firewall for connection control to safely protect every data entry and exit.
What shipping methods are available for the item?
The online directly-operated store currently only provides home delivery service, and hopes to increase the self-pickup service in the store in the future. In addition to the online store, Flanders-rug also has a physical store displaying many products. Welcome to shop.
What is the return process?
After receiving the customer's return request, we will immediately initiate the return process and proactively contact the customer to coordinate the return pickup method. At the same time, please pack the product in the original packaging bag (box). If the packaging bag (box) is lost or damaged, please pack it with the same material.
How long does it take to receive a refund?
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