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transport

The distribution of the products on this site will be delivered by a professional logistics company, except that the product volume exceeds the standard of the logistics company, which is otherwise agreed between the site and the consumer. Under normal circumstances, the delivery period will be delivered within 7 working days after the order is established (excluding Saturdays, Sundays and national holidays).

return (exchange) goods

In accordance with the Consumer Protection Law, except for the following commodities, consumers are entitled to a 10-day hesitation period when the product arrives (please note that the hesitation period is not a trial period). To remind you, the product must be returned to its original state when it is returned (exchanged). That is to say, it must be returned to the original state (including the outer packaging bag/carton) when you received the product. If the outer packaging bag/carton is damaged during transportation, you can replace it with a packaging bag/carton of the same type/material. If it is a partial return, it will be calculated for the product you kept. And please be sure to read the detailed instructions for the return and exchange of each product.

The following products do not accept returns (exchanges) unless confirmed by three parties that they have been damaged in transit:

• Customized products such as carpets with custom-made sizes and styles for a single occasion cannot be used for other customers and occasions once they are returned.
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